At Wolf Robotics, we understand that a down robot can cause extended periods of down time resulting in both production and ultimately, revenue loss. This is exactly why we make customer service a top priority. Our experienced and knowledgeable service staff will diligently work with you to find the ideal solution for your robotic issues. From installation, to the end of service life, Wolf Robotics is here for you.
Wolf Robotics is an RIA certified robotic integrator.
The RIA certification is awarded only to robot integrators who focus on and excel at delivering best value solutions, complete service, and support for end customers. To qualify Wolf had to demonstrate robotic expertise with all-inclusive internal programs of training, customer support, and continual improvement. RIA conducted a rigorous on-site audit, safety training, and hands on testing of key personnel. We are proud to say Wolf Robotics was the first RIA certified robot integrator, and passed with flying colors.
Whether it’s the robot, positioner, process equipment, or peripherals our service engineers are available 24/7 to help you with any problems or service requirements. We offer a multitude of technical support platforms including:
• Phone Support
• Robot System Service & Repair
• System Relocation
• Process Consulting
• Off-line Programming
• Equipment Rebuilds and Refurbishment
Customer Service Personnel
Our customer support team is the backbone behind Wolf Robotics. Our service personnel have over 150 years combined experience and knowledge, and have set the industry standard for great service. This select group of individuals are the best in the industry and are on-call 24 hours a day, 7 days a week to respond in a moment’s notice. With continuous training and improvement our customer service engineers stay ahead of new technology, allowing us to provide world-class service anywhere Wolf systems are installed.
Wolf Robotics offers a proactive approach to avoiding potential crashes, extending robot life, and ensuring optimal performance of your robotic system. The experts at Wolf Robotics offer a six-hour Preventive Maintenance service that includes inspection, cleaning, lubricating and testing to confirm that your robot is in the highest performing condition. After completing a full inspection, we will recommend and replace worn parts with your permission.
Product Retrofit Services
There comes a time in every robot’s operational lifespan where the robot just doesn’t seem to run like it used to. At Wolf Robotics we pride ourselves on our ability to Retrofit your robot system to make it run like the day it was installed. This can often be done at a fraction of the cost of purchasing a new robotic system.
Or use our fast direct email address for service or parts requests.